Sterling, VA and Falls Church, VA  |  On-site

Job Title:  Tow Truck Driver (Light / Medium / Heavy Duty)

Full-Time  |  $65K to $95K+/yr  |  Nights and weekends as scheduled

Full-Service. Full Throttle. Northern Virginia's Trusted Operator.

For over 30 years, Al's Towing & Storage has done it all across Northern Virginia, from light-duty roadside calls to heavy-duty recoveries, flat-bed and wheel-lift operations, and secure vehicle storage. Built on a simple idea: do great work, stand behind it, and take care of the customer. With yards in Sterling and Falls Church and a versatile 30-truck fleet, our drivers get variety, not the same call all day.

Al's is part of Valor Fleet, a growing five-brand group with 150-plus trucks across the Mid-Atlantic. If you want range in your work and a clear path to advance, this is your shop. We are hiring drivers who take pride in the craft and treat every customer right.

The Job

•       Run light, medium, and heavy-duty tows across Northern Virginia

•       Handle flat-bed and wheel-lift operations and roadside assistance

•       Respond to recoveries and emergency service calls

•       Manage equipment hauling and secure vehicle storage intake

•       Load and secure vehicles correctly, every time

•       Stay coordinated with dispatch and keep clean job records

•       Keep your truck inspection-ready and follow all safety standards

You're a Fit If You Have

•       A valid driver's license and a clean driving record

•       A valid DOT Medical Card (or the willingness to obtain one)

•       TWIC Card and DCJS registration (or the willingness to get them)

•       Tow, flatbed, or heavy-duty experience (preferred, not required)

•       Comfort with both manual and automatic transmissions

•       Strong customer service skills and a professional attitude

•       Availability for flexible schedules, including nights and weekends

•       A range of towing skills (a real plus here)

What You Get

Medical, Dental, and Vision. Life and Disability coverage. 401(k) with company match. Paid Time Off. Employee Assistance Program and Wellness Program. Modern equipment and a team that has your back on every call.

Variety, skill, and room to grow with a company on the move. Apply to Al's Towing & Storage today.

Sterling, VA and Falls Church, VA  |  On-site

Job Title:  Tow Truck Driver (Light / Medium / Heavy Duty)

Full-Time  |  $65K to $95K+/yr  |  Nights and weekends as scheduled

Full-Service. Full Throttle. Northern Virginia's Trusted Operator.

For over 30 years, Al's Towing & Storage has done it all across Northern Virginia, from light-duty roadside calls to heavy-duty recoveries, flat-bed and wheel-lift operations, and secure vehicle storage. Built on a simple idea: do great work, stand behind it, and take care of the customer. With yards in Sterling and Falls Church and a versatile 30-truck fleet, our drivers get variety, not the same call all day.

Al's is part of Valor Fleet, a growing five-brand group with 150-plus trucks across the Mid-Atlantic. If you want range in your work and a clear path to advance, this is your shop. We are hiring drivers who take pride in the craft and treat every customer right.

The Job

•       Run light, medium, and heavy-duty tows across Northern Virginia

•       Handle flat-bed and wheel-lift operations and roadside assistance

•       Respond to recoveries and emergency service calls

•       Manage equipment hauling and secure vehicle storage intake

•       Load and secure vehicles correctly, every time

•       Stay coordinated with dispatch and keep clean job records

•       Keep your truck inspection-ready and follow all safety standards

You're a Fit If You Have

•       A valid driver's license and a clean driving record

•       A valid DOT Medical Card (or the willingness to obtain one)

•       TWIC Card and DCJS registration (or the willingness to get them)

•       Tow, flatbed, or heavy-duty experience (preferred, not required)

•       Comfort with both manual and automatic transmissions

•       Strong customer service skills and a professional attitude

•       Availability for flexible schedules, including nights and weekends

•       A range of towing skills (a real plus here)

What You Get

Medical, Dental, and Vision. Life and Disability coverage. 401(k) with company match. Paid Time Off. Employee Assistance Program and Wellness Program. Modern equipment and a team that has your back on every call.

Variety, skill, and room to grow with a company on the move. Apply to Al's Towing & Storage today.

Al's Towing & Storage

Sterling, VA and Falls Church, VA  |  On-site

Job Title:  Tow Truck Driver (Light / Medium / Heavy Duty)

Full-Time  |  $65K to $95K+/yr  |  Nights and weekends as scheduled

Full-Service. Full Throttle. Northern Virginia's Trusted Operator.

For over 30 years, Al's Towing & Storage has done it all across Northern Virginia, from light-duty roadside calls to heavy-duty recoveries, flat-bed and wheel-lift operations, and secure vehicle storage. Built on a simple idea: do great work, stand behind it, and take care of the customer. With yards in Sterling and Falls Church and a versatile 30-truck fleet, our drivers get variety, not the same call all day.

Al's is part of Valor Fleet, a growing five-brand group with 150-plus trucks across the Mid-Atlantic. If you want range in your work and a clear path to advance, this is your shop. We are hiring drivers who take pride in the craft and treat every customer right.

The Job

•       Run light, medium, and heavy-duty tows across Northern Virginia

•       Handle flat-bed and wheel-lift operations and roadside assistance

•       Respond to recoveries and emergency service calls

•       Manage equipment hauling and secure vehicle storage intake

•       Load and secure vehicles correctly, every time

•       Stay coordinated with dispatch and keep clean job records

•       Keep your truck inspection-ready and follow all safety standards

You're a Fit If You Have

•       A valid driver's license and a clean driving record

•       A valid DOT Medical Card (or the willingness to obtain one)

•       TWIC Card and DCJS registration (or the willingness to get them)

•       Tow, flatbed, or heavy-duty experience (preferred, not required)

•       Comfort with both manual and automatic transmissions

•       Strong customer service skills and a professional attitude

•       Availability for flexible schedules, including nights and weekends

•       A range of towing skills (a real plus here)

What You Get

Medical, Dental, and Vision. Life and Disability coverage. 401(k) with company match. Paid Time Off. Employee Assistance Program and Wellness Program. Modern equipment and a team that has your back on every call.

Variety, skill, and room to grow with a company on the move. Apply to Al's Towing & Storage today.

Al's Towing & Storage

Sterling, VA and Falls Church, VA  |  On-site

Job Title:  Tow Truck Driver (Light / Medium / Heavy Duty)

Full-Time  |  $65K to $95K+/yr  |  Nights and weekends as scheduled

Full-Service. Full Throttle. Northern Virginia's Trusted Operator.

For over 30 years, Al's Towing & Storage has done it all across Northern Virginia, from light-duty roadside calls to heavy-duty recoveries, flat-bed and wheel-lift operations, and secure vehicle storage. Built on a simple idea: do great work, stand behind it, and take care of the customer. With yards in Sterling and Falls Church and a versatile 30-truck fleet, our drivers get variety, not the same call all day.

Al's is part of Valor Fleet, a growing five-brand group with 150-plus trucks across the Mid-Atlantic. If you want range in your work and a clear path to advance, this is your shop. We are hiring drivers who take pride in the craft and treat every customer right.

The Job

•       Run light, medium, and heavy-duty tows across Northern Virginia

•       Handle flat-bed and wheel-lift operations and roadside assistance

•       Respond to recoveries and emergency service calls

•       Manage equipment hauling and secure vehicle storage intake

•       Load and secure vehicles correctly, every time

•       Stay coordinated with dispatch and keep clean job records

•       Keep your truck inspection-ready and follow all safety standards

You're a Fit If You Have

•       A valid driver's license and a clean driving record

•       A valid DOT Medical Card (or the willingness to obtain one)

•       TWIC Card and DCJS registration (or the willingness to get them)

•       Tow, flatbed, or heavy-duty experience (preferred, not required)

•       Comfort with both manual and automatic transmissions

•       Strong customer service skills and a professional attitude

•       Availability for flexible schedules, including nights and weekends

•       A range of towing skills (a real plus here)

What You Get

Medical, Dental, and Vision. Life and Disability coverage. 401(k) with company match. Paid Time Off. Employee Assistance Program and Wellness Program. Modern equipment and a team that has your back on every call.

Variety, skill, and room to grow with a company on the move. Apply to Al's Towing & Storage today.

Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt

Position Summary

Al's Towing & Storage is seeking a dependable, customer-focused Customer Service Representative to join our operations team. Customer Service Representatives are the first point of contact for our customers, providing professional assistance, gathering accurate service information, and ensuring each customer receives timely, high-quality support.

This position requires excellent communication skills, strong multitasking abilities, attention to detail, and the ability to remain calm under pressure while managing multiple phone lines, assisting customers, and coordinating with dispatch to keep operations running efficiently.

Responsibilities

• Answer incoming customer calls in a professional, courteous, and timely manner.
• Gather accurate information from customers and create detailed service requests.
• Provide customers with updates, estimated arrival times (ETAs), and service information.
• Communicate effectively with dispatchers and drivers to ensure accurate call handling.
• Maintain accurate documentation within dispatch and customer management systems.
• Assist customers with questions regarding towing, roadside assistance, vehicle storage, and related services.
• Resolve customer concerns while maintaining a positive and professional demeanor.
• Manage multiple phone lines and prioritize incoming calls in a fast-paced environment.
• Ensure all customer information is complete and accurate before closing service requests.
• Provide exceptional customer service while supporting overall dispatch operations.

Qualifications

• High school diploma or equivalent required.
• Customer service, call center, dispatch support, administrative, or related experience preferred.
• Experience working in a high-volume phone environment preferred.
• Strong computer skills with the ability to learn multiple software systems simultaneously.
• Excellent verbal communication and active listening skills.
• Strong multitasking, organizational, and problem-solving abilities.
• Ability to remain calm and professional while assisting upset or frustrated customers.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and accurate data entry skills.
• Dependable attendance and a strong commitment to customer service.

Work Schedule

2 SHIFTS AVAILABLE

Monday - Friday from 11AM - 7PM

Monday - Friday from 9PM - 7AM*

*Subject to an overnight differential on base pay rate

Schedules may be adjusted based on operational needs.

About Valor Fleet Services

Valor Fleet Services is the parent company of several towing and transportation companies throughout Virginia, Maryland, West Virginia, and Washington, D.C., including Henry's Wrecker Service. Our family of companies provides light-duty towing, heavy-duty towing, recovery, specialized transport, roadside assistance, and vehicle storage services.

By combining local expertise with centralized support in recruiting, human resources, payroll, benefits, technology, and operations, we're able to provide exceptional service to our customers while creating opportunities for our employees to grow their careers across our organization.

Physical Requirements

This position is 100% in-office. This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Employment Opportunity

The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Disclaimer

This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.

Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt

Position Summary

Al's Towing & Stoprage is seeking a dependable and detail-oriented Dispatcher to join our operations team. Dispatchers play a critical role in coordinating tow truck operators and equipment, ensuring customers receive timely service, and keeping operations running efficiently in a fast-paced environment.

This position requires excellent communication skills, sound decision-making, strong multitasking abilities, and the ability to remain calm under pressure while managing multiple active calls and resources.

Responsibilities

• Dispatch operators and equipment for emergency and non-emergency service calls.
• Monitor the status and availability of drivers and equipment throughout the shift.
• Prioritize incoming service requests and assign resources efficiently.
• Communicate accurate ETAs and service updates to customers.
• Coordinate with drivers, call takers, managers, and other dispatch centers to maximize resource utilization.
• Maintain accurate documentation and update dispatch software throughout each call.
• Ensure all required call information is complete before closing service tickets.
• Communicate equipment, staffing, or operational issues to management.
• Provide exceptional customer service while handling high call volumes.
• Ensure smooth shift turnovers by communicating outstanding calls and important updates.

Qualifications

• High school diploma or equivalent required.

• Dispatch, call center, logistics, or towing industry experience preferred.

• Experience with dispatch software, GPS mapping, or fleet management systems is a plus.

• Experience with dispatch software, GPS mapping, or fleet management systems is a plus.

• Strong communication, multitasking, and problem-solving skills.

• Ability to prioritize competing demands in a fast-paced environment.

  
  

Work Schedule

Saturday - Monday

7AM - 7PM

Schedules may be adjusted based on operational needs.

About Valor Fleet Services

Valor Fleet Services is the parent company of several towing and transportation companies throughout Virginia, Maryland, West Virginia, and Washington, D.C., including Henry's Wrecker Service. Our family of companies provides light-duty towing, heavy-duty towing, recovery, specialized transport, roadside assistance, and vehicle storage services.

By combining local expertise with centralized support in recruiting, human resources, payroll, benefits, technology, and operations, we're able to provide exceptional service to our customers while creating opportunities for our employees to grow their careers across our organization.

Physical Requirements

This position is 100% in-office. This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Employment Opportunity

The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Disclaimer

This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.